And the Views issue queue guidelines which are comprehensive and rigorous and puts the entire process in one document, and almost everything can be directly or with minor adaptation applied to other projects.
Your clients learn to use an environment similar to the site you are building for them, rather than the different markup syntax and behaviors of trac or other system.
Features:
URL fields for bug reports which would be able to replace (or generate) the base URL with a defined set of URLs for development, stage, or production sites in use.
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