Hally Turner's The Business of Drupal: How to Get Started and Build Your Drupal Empire

recommended:
Liza Kindred
Jeannie Finks
Jingsheng Wang, Great Brewers, Beercloud app

George Matthes, Digital Rhino

Pick one thing that you kick ass at. Stick to that one thing, own that one thing, be the best at that one good thing. Focus on what you're good at, and what you're not good at, outsource.

DigitalRhino: We are dev. We don't pretend to be design or anything else.

Delegation. Don't be afraid to give it up, let it go.

Project management is key.

Hiring rock stars.

Digital Rhino average age, excluding me, is 25.
don't like to be micromanaged
i put an ad:
"we will be flexible and accommodating, we value our people."

Our youngest developer is 17, can only work 24 hours a week, because of child labor laws, works from his parents basement, and he's great

rock star image:
Broken Bells (Dangermouse)

really little for a boxer.

Hot 11 Drupal shops:

(@TODO - just ask Hally for the list)
Advomatic - nysenate.gov
Development Seed - data.worldbank.org
Phase2
ISL Consulting (Amy from them is here.) Sister company clean metrics
Koumbit
Treehouse
Digital Rhino :-P - that's where i put us
Civic Actions
Four Kitchens
Chapter Three
Lullabot

(No Acquia? Not a shop, i guess)

Finding new clients? #1 way- being present
we got a couple clients from socializing: Drupal beers each month.
Being involved in the community is your first step.
we're only starting to pitch for work competitively now
i got work
Julio: So right now, the clients are finding you
when the other agencies have too much, they contact us
a craigslist [me-- what?]

Process development
for me, and for George my boss, we have very strict ways of how we manage our business, our weeks.
It makes the staff feel comfortable.

what i should have done:
- asked her what kind of connection she needed; tested the AV
- talked up Hally. Talked about our plans.
- talked about myself