[DRAFT]
Dear Person With The Highest Position at DCU,
Beginning in the first week of May i began contacting Digital Credit Union to be sure joining would meet the needs of my business. The telephone support was not very good, and in fact the people i spoke to encouraged me to go into a branch (after learning i had already read the relevant parts of the web site.
First i put all four Principals on the account, only to learn we would need photocopies of their IDs when i went in.