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Amazon Will Not Re-try a Failed Payment to KickstarterAmazon Will Not Re-try a Failed Payment to Kickstarter
Submitted by Benjamin Melançon on December 2, 2011 - 7:44am
UPDATE: This is not the big problem it appeared but rather a workflow / expectations / communication issue. After the message i complain about below from Amazon, came an automated message from kickstarter, with the instructions on how to re-try:
Your Pledge
Hi there –
Your $40.00 pledge to Guatemala’s Lost Photographs has been declined by your credit card provider. But don’t worry! This is a simple fix.
This error is usually caused by a recently expired, canceled, or maxed-out credit card.
To correct, continue to Amazon and update your pledge with a different credit card.
But the fact that my first impression is that there is no way to pay, and can waste time trying to pay through the e-mail Amazon sends, is still a customer service fail.
A payment to be made to fulfill a Kickstarter pledge failed, and there's nothing i can do to have the transaction re-tried. No idea why it failed, i guess i put in the credit (debit) card details months ago, and Amazon of course knows all my current, working card details because yes, i order things through them regularly. And i know for damn sure Amazon provides ways to try again when the money is going into their pocket. Kickstarter can, and really must, do better than this third-class-citizen Amazon system.
*Please, i want to pay this, and i see no chance to change payment details and try again.* I know i've been successfully ordering things through Amazon so please help me make good on the obligation to make this payment.
"Dispute cannot be created on a failed transaction." THEN WHAT THE HELL [DO I DO? <-- actually not enough characters in their form to write this.
We're sorry, but your Dec 1, 2011 payment to Book publishing for $40.00 has failed. Details of this transaction are below:
Payment details:
---------------
Transaction ID: 16FTHI8K62PNV5Z5LKSHQE4U444ORRO8SPJ
Recipient: Book publishing
Amount: $40.00
For: Pledging $40.00 to Eternal Spring Eternal Tyranny Guatemalas Lost Photographs on Kickstarter.
Payment method: Visa XXXX-XXXX-XXXX-3352
Reference: KICKSTARTER COMThank you for using Amazon Payments.
Transaction details and your account history are also available online at https://payments.amazon.com/. Please refer to https://resolutioncenter.payments.amazon.com/cobranded-ui/actions/DisputeInitialisationAction.do for inquiries about any error
Comments
im having the same problem
hi,
im having exactly the same problem.
since i dont know exactly when my kickstarter pledges will hit my card, its a bit hit and miss.
one of them failed cause there was not enough that particular day to cover it, which is normally fine i can transfer more and retry..
but WHERE IS THE RETRY ?
i have navigated all of the amazon site in the link to no avail.
i am trying to email them now but i think ill just get a cookie cutter response as you mention above.
anyone know what to do about this ?
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