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Typical Agaric Customer ServiceTypical Agaric Customer Service
Submitted by Benjamin Melançon on April 16, 2007 - 9:34pm
Here's the bulk of an e-mail sent to an Agaric customer just tonight, following up on the client's questions about having trouble formatting and such. The questions the client had are probably apparent in our answers to her, as should be our respect for what she is able to understand about the site Agaric built for her:
I found some stray HTML markup:
<strong>.</blockquote>
That was probably causing most of your formatting problems. I also did some basic cleanup like making sure there were spaces between words and that there weren't any line breaks in the middle of
paragraphs, like that one!I also changed the formatting a little, to use <h3> (third-level heading) instead of <strong> (bold) tags. This provides more semantic markup which describes the structure of the page and is more useful especially to blind or visually impaired people with screen readers.
Let me know what you think about the staff page:
http://camparrowhead.us/staffAs for deleting a blog post - and this works with any page - you go to the post (by clicking on the title if necessary so it's on a page by itself) and click edit.
Then to "unpublish" it (so no regular site visitor can see it) you can select "Publishing options" way at the bottom and uncheck "Published".
Or, to delete it permanently, you can click on Delete, which is right next to the Submit button at the very bottom.
Give us your assistant's e-mail or have him sign up for an account on the site and we'll give him a site user role with the permissions you specify: poll, upload pictures, blog, edit and add events.
As for users signing up, it seems one already did!
There's two options in terms of people signing up for accounts on the site. You can edit the Profile options - http://camparrowhead.us/admin/user/profile - so that people have to provide more information about themselves (so you can know who they are, and decide if they should be able to leave comments on pictures or such), or we can close off registration so that only when we decide to add people will they get an account.
And that's the Agaric way of responding to our clients.
Here's the bulk of an e-mail sent to an Agaric customer just tonight, following up on the client's questions about having trouble formatting and such. The questions the client had are probably apparent in our answers to her, as should be our respect for what she is able to understand about the site Agaric built for her:
I found some stray HTML markup:
<strong>.</blockquote>
That was probably causing most of your formatting problems. I also did some basic cleanup like making sure there were spaces between words and that there weren't any line breaks in the middle of
paragraphs, like that one!I also changed the formatting a little, to use <h3> (third-level heading) instead of <strong> (bold) tags. This provides more semantic markup which describes the structure of the page and is more useful especially to blind or visually impaired people with screen readers.
Let me know what you think about the staff page:
http://camparrowhead.us/staffAs for deleting a blog post - and this works with any page - you go to the post (by clicking on the title if necessary so it's on a page by itself) and click edit.
Then to "unpublish" it (so no regular site visitor can see it) you can select "Publishing options" way at the bottom and uncheck "Published".
Or, to delete it permanently, you can click on Delete, which is right next to the Submit button at the very bottom.
Give us your assistant's e-mail or have him sign up for an account on the site and we'll give him a site user role with the permissions you specify: poll, upload pictures, blog, edit and add events.
As for users signing up, it seems one already did!
There's two options in terms of people signing up for accounts on the site. You can edit the Profile options - http://camparrowhead.us/admin/user/profile - so that people have to provide more information about themselves (so you can know who they are, and decide if they should be able to leave comments on pictures or such), or we can close off registration so that only when we decide to add people will they get an account.
And that's the Agaric way of responding to our clients.
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